Before your visit
- You can book a ticket in advance for a certain day and time.
- Take the reservation number with you to the museum. You can pay for your ticket at the reception desk. Please pay electronically whenever possible. On the basis of the reservation number, the museum personnel at the reception desk can help you further.
- You will find your chosen time slot on the ticket. Please register at the museum desk within the period stated.
- Make sure you arrive on time and do not arrive at the museum more than 15 minutes before your allocated time slot. This is to avoid congestion outside.
- If you purchased a discounted ticket, you must provide the necessary proof during your visit.
- If your time slot is 4.30pm (on a weekday) or 5pm (at the weekend), you need to arrive at the museum at the very start of your time slot in order to enjoy a full hour in the museum.
- A reservation cannot be changed, exchanged or cancelled. Latecomers may be refused entry for security reasons.
- If you have any questions about your reservation or online ticket, please call +32 (0)9 210 10 75 (weekdays only, between 9:00 and 12:30 and 13:30 and 16:00).
During your visit to the museum
- Bring your face mask. Wearing a face mask is mandatory from 12 years old.
- We have planned a fixed route that prevents visitors from crossing paths. Stick to this course.
- Don’t forget to check our exhibition programme in advance of your visit: each exhibition contains a visitor guide, which you can read at home. There are also QR codes in the galleries that allow you to download the exhibition guides or find additional information. Tip: make sure that your smartphone is charged.
- We have fun assignments for children, which you can scan and download via the fly symbol.
After your visit
- Please leave the museum as soon as possible, to avoid congestion.
- You can still buy books in the shop: ask our reception staff for help. You can pay with Maestro/VISA/Mastercard, but not cash.
- The SMAK-café is open from Thursday and Sunday between 11 am and 7 pm.
Keep each other safe
- Keep a distance of 1.5 m from your fellow visitors, in all situations. This includes when waiting outside, in the entrance hall, at the reception desk and in the museum.
- Our staff are on hand to provide assistance. We are providing all the recommended safety items such as hand sanitisers, and the staff have all the necessary protective equipment. The personnel will wash and sanitise their hands at least every hour.
- We are admitting a maximum of 60 visitors per hour, which is organised via a timed ticketing system.
- Please use electronic payment methods wherever possible.
- Please keep hold of your coat and bag. Dress lightly and fasten your backpack to your front.
- We are providing plenty of signage, so that everyone is aware of the necessary precautions.
- The entrance hall will be kept open so you don’t have to touch the doors. These will be cleaned twice a day anyway.
- Please wear a face mask as soon as you enter the museum.
To whom is the museum accessible?
- Wheelchairs are available for those with limited mobility. Please make a reservation by emailing email@example.com. Wheelchairs are disinfected before and after use.
- Pushchairs are welcome in the museum.
- The lifts are reserved for visitors with limited mobility and for families with pushchairs. Please ask for support by emailing firstname.lastname@example.org
- There are no seats in the galleries. You are welcome to collect a folding stool at the start of your visit. The stools are disinfected before and after use.
- It is not possible to visit the museum with a guide or in a group. People accompanying disabled visitors are of course welcome.
What else can I do?
- Protect yourself and others:
- Stay at home if you feel ill.
- Wash your hands regularly with soap and water.
- Keep at least 1.5 metres away from other people.
- Limit your physical social contacts.
- Wear a face mask on public transport and in public places.
- Always use a fresh paper tissue and dispose of it in a closed rubbish bin.
- No handkerchief or tissues? Cough or sneeze in the crook of your elbow.
For more information about the COVID-19 virus and prevention measures, visit www.info-coronavirus.be