Guidelines for a smooth visit during COVID-19

Titus Simoens juli2020 17

Welcome to S.M.A.K., we provide a pleasant and safe course. Here are our guidelines and tips for a smooth visit. It is mandatory to buy your ticket in advance and to wear a mouth mask from the age of 10.


  • We advise you to buy your ticket in advance:
    • Online: When purchasing, select your preferred date and time. Please check in at the museum desk within this time slot.
    • Or book your ticket by phone at +32 (0)9 210 10 75, every weekday between 9:00 and 12:30 and 13:30 and 16:00.


  • Wearing a mouth mask is mandatory.
  • Keep 1.5 m distance from any visitor and the museum staff. We have mapped out a fixed route to avoid crossing with other visitors.
  • In the case of a telephone reservation, we ask for a maximum of contactless payment at the museum desk at the time of the visit.
  • Keep your children close to you and touch as little as possible.
  • Would you like to use a wheelchair or use the lift because you are a wheelchair user, you have mobility problems or you are coming with a buggy? Please send an e-mail to


You can read the specific guidelines in detail via this link. It is important that you stay home if you feel ill. If you have any further questions, please send an e-mail to You can find the temporary visitor's regulations here.

It is not possible to change, exchange or cancel tickets after the reservation or online purchase of the tickets. For questions about the online purchase please call +32 (0)9 210 10 75.

Finally, your patience will be tested now and then because a visitor needs a little more time for a work of art, but again: enjoy what you can already see and then stand still (literally) for a moment.

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